Refund Policy
At Hydroxen Solutions, customer satisfaction is our top priority. We strive to provide high-quality products and services, and we stand behind them completely.
Refund Eligibility
You may request a refund within 30 days of your purchase for products or services that do not meet your expectations. To be eligible for a refund, the following conditions must be met:
- The request is made within 30 days of the original purchase date
- The product or service is in its original condition
- All original packaging, documentation, and accessories are included
- The item has not been used beyond normal testing
Refund Process
To request a refund, please contact our customer service team with your order number and a detailed explanation of why you wish to return the item. We will review your request and provide instructions for returning the item if eligible.
Refund Timeline
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Shipping Costs
Original shipping costs are non-refundable. If you receive a refund for a returned item, shipping costs for the return will be borne by the customer unless the return is due to our error or a defective product.
Non-Refundable Items
The following items are not eligible for refund:
- Custom or made-to-order products after production has begun
- Digital products or services once downloaded or activated
- Items purchased on a final sale or clearance basis
- Items damaged due to misuse or neglect
Contact Us
For any questions regarding our refund policy, please contact our customer service team at support@hydroxen.com or call us at the number listed on our website.